At eraclea we stand behind our products, and we want every client to be happy with their purchase. If for any reason you are unsatisfied with our products, you may return them for a full refund (minus the cost of shipping) within 60 days of the order date on the packing slip.
To receive a refund please:
- Return products in the original packaging and include a copy of your packing list showing your shipping address and reason for return.
- Ship to the address listed on your packing slip and be sure to keep the order information until your return payment has been processed.
Your payment will be refunded within 3 days of receipt. Refunds are processed back to the card used for the original purchase.
If you have any questions regarding returns, please call: Customer Service: 214-295-4366.